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Beverly Hills Plastic Surgeon Improving Consultation Conversions Case Study

“Like most plastic surgeons I like order, I like organization and consistency, and you guys [at YellowTelescope] know how to tap into that and know how to make it work for us.”

A group of palm trees

Prior to working with YellowTelescope, Beverly Hills plastic surgeon, Joubin Gabby, MD had no problem filling his practice schedule with consultations. Converting those appointments to surgery, however, was a very different story. He knew the current process wasn’t working and that his team desperately needed to be revamped and trained. After several calls with the YellowTelescope team, a company his colleagues had raved about for years, he made the decision to invest in a multi-year consulting package.

After spending a few months reorganizing Dr. Gabbay’s practice, the YT team helped him select and train a brand new Patient Care Coordinator (PCC). While this new hire had previous experience working as a PCC and a Manager for several prominent plastic surgeons in the Los Angeles area, she truly evolved into a superstar in her time working with YT (watch Melissa’s video here to hear the full story).

Dr. Gabbay’s practice has grown tremendously over the years, closing out 2019 with $550k in annual growth, and in 2020, despite the COVID-19 pandemic, they are on track to grow by $500k-$750k more, eclipsing their best year of all-time for the 2nd  year in a row, with no end in sight! As Dr. Gabbay says himself, working with YT is a true partnership. We believe that Dr. Gabbay’s incredible work as a surgeon, brilliant marketing mind, and recognition that investment in his team is parament led to selecting us and to hiring a truly motivated PCC to help the practice thrive. This teamwork and peer-to-peer collaboration has been the perfect recipe for success.