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business books 2021

2022 YellowTelescope Reading List

If you’re like us, you’re gearing up for another successful, busy year in 2022. While we’re in “go go go” mode most of the year, it’s part of our culture and what we teach to...

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YT Seminar

Rewind the Tape: A Look Inside the 2021 YellowTelescope Training Seminar

The Annual YellowTelescope Training Seminar was back in full force for our 11th Annual event the weekend of October 22nd. We were thrilled to have our largest attendance of all time (in person!) and have...

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Email Management Mistakes

The Biggest E-mail Management Mistakes (and How to Avoid Them)

What could your office staff do with 1 extra hour at work each day? Follow up with more potential and existing patients or customers? Spend more time cross-selling and up-selling? Organize and plan the coming...

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Front Desk Training

Secret Tips for Front Desk Success: Insights from the YT Mystery Caller Program

The most common phone blunders can be easily avoided – we know because we screen through hundreds of calls each month as part of our YT Mystery Caller service, serving small and medium-sized practices and...

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Podcast View all

Our Podcast

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Apr 13th 2022 New

Episode #29: Managing Growth Through Intentionality

Jon and Ed are back with another Best Practices for the Best Practices Podcast focused on focus – and where practices should be directing it, now more than ever.

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YellowTelescope YellowTelecast 28
Oct 18th 2021

Episode #28: Building Value Through Advanced Accolades

In this episode, ahead of the 11th Annual YellowTelescope Training Seminar, Jon and Ed elaborate on how top practices truly build the value in their brand and confidently educate their patients and prospects....

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Nov 10th 2020

Episode 27: These Are the Good Ol’ Days – How Practices Are Thriving in COVID and Our 6-Month Mantra

For the first podcast back together, live in the same room, since before the shutdown, Jon and Ed reunite as if nothing ever happened (though they wax on about how it did and what’s happened since)...

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May 22nd 2020

Episode 26: Staffing, Managing, and Growing Coming Out of COVID-19

After speaking with dozens of practices a week, and reviewing hundreds of resumes during COVID, Jon and Ed share a unique and informed perspective of what job applicants are thinking and how it relates to managing, and retaining, your top staff while considering who, and how to, replace while the unemployment rate is the highest since the Great Depression...

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