What Our Clients Say

We just started with ReceptionScope and Abby is wonderful... we get all our staff to listen to it and I try to utilise it too.

ReceptionScope gives us direct leadership and it doesn't involve a lot of my time.

We recently started with ReceptionScope and it's been well-received in the office, everyone thinks it's very worthwhile.

Our wonderful front-desk staff have been benefitting from ReceptionScope. It's really helped them grow in their positions.

Thank you for another insightful Receptionscope conversation. I had some great takeaways… Knowing what is essential/what needs immediate attention is very important! I’m glad that there were some examples of this. In my day to day, the people in front of me are most important, and the phones come next! After that, I can assist everyone personally if things like the coffee bar need to be tended to! I try to offer a water to everyone upon entry and at the end of their visit I ask “How did everything go?! How are you feeling? Have any fun plans for the weekend?” It lets me, the receptionist, get to know the patient, and allows me to set the tone of their appointment when they walk in! It’s best to be greeted with a smile and let everyone know that I am here to assist them! I am definitely passionate about being at the front desk, customer service is what I consider to be my #1 priority. I want patients to feel comfortable, and also make sure that they are being given the utmost professionalism. Letting patients know that I am here for them and they can give me a call anytime has really helped!

Our team members have raved over the training that they received via Reception Scope. I’m excited to add our new front desk staff to the list.

Our whole office tunes in. We have meetings afterwards and implement everything, it's awesome!