Services

YT Mystery Caller

Advanced Training for Your Front Desk Team.

Ever wonder what your team is up to while you are in the operating room? Or, are you a busy manager with limited time - and even less desire - to micromanage your front desk? YellowTelescope Mystery Caller (YTMC) is perfect for your practice.

A yellow rotary phone on a table
A man talking on the phone at work
A yellow rotary phone

How does it work?

Recorded Call Review

Our talented team of service and sales gurus will select a number of your recorded calls randomly each month, review them for quality, and provide a detailed summary. The summary will include constructive feedback for your team member such as key areas of success, as well as development opportunities, all in a snackable format that will save you time. Whether your staff members do a great job or have significant upside, you’ll be in the know without investing precious and valuable time so you can focus on what you do best.

Two women working at a large table

While constructive feedback, educational pearls, and detailed pointers easily justify the relatively low investment in YTMC services, the less obvious, but perhaps more valuable, benefit is the reality that your team is aware that any given call may be up for review, which ensures the team is constantly focused on 5-star service and the best practices for your practice.

Select our ReceptionScope monthly webinar program and receive a reduced bundled rate to “bolt on” YT Mystery Caller today.

Get in Touch

Don’t be so mysterious. Contact us to learn how we can help your front office personnel grow professionally and personally through our positive feedback loop.

Solve the mystery