Tag: customer service

YT Seminar

Rewind the Tape: A Look Inside the 2021 YellowTelescope Training Seminar

The Annual YellowTelescope Training Seminar was back in full force for our 11th Annual event the weekend of October 22nd. We were thrilled to have our largest attendance of all time (in person!) and have...

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Email Management Mistakes

The Biggest E-mail Management Mistakes (and How to Avoid Them)

What could your office staff do with 1 extra hour at work each day? Follow up with more potential and existing patients or customers? Spend more time cross-selling and up-selling? Organize and plan the coming...

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Front Desk Training

Secret Tips for Front Desk Success: Insights from the YT Mystery Caller Program

The most common phone blunders can be easily avoided – we know because we screen through hundreds of calls each month as part of our YT Mystery Caller service, serving small and medium-sized practices and...

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