The Biggest E-mail Management Mistakes (and How to Avoid Them)
What could your office staff do with 1 extra hour at work each day? Follow up with more potential and existing patients or customers? Spend more time cross-selling and up-selling? Organize and plan the coming...
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Secret Tips for Front Desk Success: Insights from the YT Mystery Caller Program
The most common phone blunders can be easily avoided – we know because we screen through hundreds of calls each month as part of our YT Mystery Caller service, serving small and medium-sized practices and...
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5 Ways YT Doctors Increase Consultation Conversions
How is YT like Geico, you ask? Great question. Unfortunately, we do not save you any money on your car insurance, and in general, we do not believe in selling based on discounts. So what...
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How to Build Trust in the Workplace
Trust in the workplace, like respect, is earned not merely given. It is also the basis of any good office culture – just ask Patrick Lencioni, author of “5 Dysfunctions of a Team,” who places...
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